Return and Refunds

Return Policy

Since all the products are final, we do not accept refunds or exchanges. We do not accept requests for cancellation of orders or the return of items unless the item you purchased is defective upon our confirmation.

For items that are damaged, please contact our customer service at to initiate a return.

Please note that 24strings does not offer exchanges for products unless they are damaged or not as per your original order.

The company shall decide whether the product shall be replaced or not, and the same shall be communicated to you.

All defective products that are not as per order must be accompanied by a copy of the original receipt and a return authorization number.

Products should be in a saleable condition, unused, with product tags, and properly packaged when returned.

Kindly allow up to 7 days for the processing of your return request. You will receive communication regarding the acceptance or rejection of your return.

Damages resulting from neglect, improper usage, or application will not be covered under our return policy.

Please note that special rules for promotional offers may override this policy, and the company's decision on product replacement will be final and binding.

The customer can return or exchange the product within 7 days from the day the order is delivered. All items must be in sealed packages or unused, and no returned merchandise will be accepted unless it is unused and in resellable condition. Due to the intimate nature of 24strings, we cannot accept the return of worn or washed garments.

 Refund Policy:

A refund shall be given in case of return of products in case of defective products/products not as per the original order or non-processing of order due to technical errors or cancellation of order.

A refund link will be initiated, and you can click on the link to redeem the same in your bank accounts. For any queries, you can contact

Once we receive the product and the quality check is done, a refund will be initiated in the source account within 7 to 8 business days.